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Returns

RETURNS ON FULL PRICED ITEMS

  • As we understand you cannot try items on before purchasing, we are happy to provide you a refund or credit, provided your sandals arrive back to us within 14 days of receipt.
  • You can choose between:
    1) A full refund minus $12.95 to cover the original cost of shipping (if you received free shipping on order) or
    2) Exchange ,A credit note to order free replacement sandals + free shipping
     
  • Items should be returned new, unused and with all designer tags still attached.
  • Returns that are damaged*, soiled, tags removed or altered may not be accepted and will be sent back to the customer.
  • We will not accept the return of items that have make-up stains, animal hair or deodorant marks/smell as these are signs of wear.
  • It is essential that returned items have not been worn, all labels are attached, and that you take care to protect the item/s when posting.

 

RETURNS ON SALE AND DISCOUNTED ITEMS

  • SALE and DISCOUNTED ITEMS can be returned for  exchange (CREDIT NOTE) only.

 HOW TO RETURN:

  • You can obtain a refund or credit note for your online purchase by sending it back to:

c/o Coghlan Pty Ltd

PO Box 7205,

Wetherill Park NSW 2164

Australia

 

  • Please enclose the picking slip form,or simply write your order number on a paper, and post back to us using a traceable mail method within 14 days of delivery.
  • PLEASE EMAIL US THE TRACKING NUMBER ONCE YOU HAVE SENT THE SANDALS to Admin@Gloriasandals.com.au
  • We recommend you choose a guaranteed delivery service, and/or obtain a proof of postage.
  • Customers are responsible for return shipping charges and ensuring the parcel arrives to us safely.
  • We cannot process returns on missing parcels or items that are damaged in transit on the way back to us.
  • If, following such assessment, we determine that the footwear contains a manufacturing fault that renders it unsuitable for the purpose for which it was originally purchased, we will replace or repair them at our expense.

  • This warranty is void if you have used the footwear in a way that has caused damage to them beyond normal wear and tear. This includes, without limitation, the exposure of the product to caustic materials that may cause the footwear (or parts thereof) to break down.

  • Any benefits you receive under our 30 Day Replacement Guarantee and our 6 Month Manufacturer's Warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the footwear to which these warranties relate.
  • If there are any issues within the first 6 months (after the first 30 days), we will issue a store credit for amount of 40% of the shoes so you can buy new sandals. 
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