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Returns

RETURNS ON FULL PRICED ITEMS

  • As we understand you cannot try items on before purchasing, we are happy to provide you a refund or credit, provided your sandals arrive back to us within 14 days of receipt.
  • You can choose between:
    1) A full refund minus $10 to cover the original cost of shipping (if you received free shipping on your order) or
    2) A credit note to the value of your full purchase price including your shipping costs
     
  • Items should be returned new, unused and with all designer tags still attached.
  • Returns that are damaged*, soiled, tags removed or altered may not be accepted and will be sent back to the customer.
  • We will not accept the return of items that have make-up stains, animal hair or deodorant marks/smell as these are signs of wear.
  • It is essential that returned items have not been worn, all labels are attached, and that you take care to protect the item/s when posting.

 

RETURNS ON SALE AND DISCOUNTED ITEMS

  • SALE and DISCOUNTED ITEMS can be returned for a CREDIT NOTE only.

 HOW TO RETURN:

  • You can obtain a refund or credit note for your online purchase by sending it back to:
Gloria Sandals
Po Box 3550
Rhodes NSW 2138
Australia
  • Please enclose your order confirmation form,or simply write your order number on a paper, and post back to us using a traceable mail method within 14 days of delivery.
  • PLEASE EMAIL US THE TRACKING NUMBER ONCE YOU HAVE SENT THE SANDALS to admin@gloriasandals.com.au
  • We recommend you choose a guaranteed delivery service, and/or obtain a proof of postage.
  • Customers are responsible for return shipping charges and ensuring the parcel arrives to us safely.
  • We cannot process returns on missing parcels or items that are damaged in transit on the way back to us.
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